Wiggle App Terms

Version 2026-10-25

Shorter terms that say each point once. What you agree to is unchanged.

Who provides Wiggle

Wiggle is provided by NRB Tech Ltd, registered in England and Wales, company number 11590173. Our registered office is Fairleigh, Coldhill Lane, New Mill, Holmfirth, West Yorkshire, HD9 7JX. Contact us at support@wiggle.energy. These terms cover the Wiggle app and its connected service. Our website has separate website terms. Our Privacy Notice explains how we use your information.

Your invitation

The current invited service is free. Accepting an invitation does not start a subscription or authorise a payment. If we offer paid services later, we will explain the price and conditions and ask you to agree separately before charging you.

You must be 18 or older and have authority to connect the supplier accounts and household information you share. Give accurate account information and keep your sign-in credentials secure. Each person should use their own Wiggle account.

What Wiggle does

Wiggle helps you understand your household's electricity use, tariffs and charging, using information from the suppliers and appliances you connect.

Some information may be delayed, incomplete, estimated or modelled; the app says so where it is. Wiggle figures are not your supplier's bill and do not change your energy contract. Check important billing, tariff and safety decisions with your supplier or an appropriately qualified professional. We do not promise a particular saving.

Households

Your account can belong to more than one household. Owners manage a household, its members and its connections. Members can see the household's shared energy information. Only invite people who should have access, and tell other occupants that household readings can reflect what they do.

When an owner connects a supplier or an appliance, Wiggle gets the permission described on that connection screen. Disconnecting in Settings stops future collection, but does not itself delete information already collected.

Changing appliances and charging

Control is manual only. Wiggle changes an appliance only when a member asks it to, and only where the appliance supports it. Wiggle does not decide to change anything itself. Before it ever could, we will explain what it would do and ask you to agree.

When an owner links an appliance through Enode, Enode's linking screen asks for permission to read it and, where the manufacturer supports it, to change it. We ask then because Enode cannot add a permission to an existing connection. If you allow control, every member can make changes, so allow it only if every member should be able to.

If an owner allows it, a member can also ask Octopus through Wiggle to change a car's smart charging, such as a boost or the ready-by time. Octopus decides whether and how to make the change.

A manufacturer or supplier can delay, reject or not apply a change, and an appliance can also be changed outside Wiggle. The app shows whether a change was confirmed. If comfort, health or property protection depends on an appliance, for example for vulnerable occupants or frost protection, check that it is set as you expect. You can always use the appliance's own controls, and an owner can disconnect it at any time.

If your supplier manages charging

If your supplier manages when your car charges, for example on Intelligent Octopus, Wiggle shows that charging. A member can still start, stop or time a charge in Wiggle. Doing so ignores your supplier's smart charging: your supplier may bill that charge at its peak rate, a stop can interrupt a charge your supplier is running, and a supplier that sees its charges fail can suspend smart charging.

So if Wiggle can see that your supplier manages charging, or cannot tell, the app warns you beside these controls and asks you to confirm each change before Wiggle sends it. Wiggle cannot always tell, for example before it has read your supplier connection. The choice is yours, as it is in your car's or charger's own app. Check your tariff terms before changing charging yourself.

Early access and changes

Wiggle is in early access. Features can change, and maintenance, faults or missing provider data can interrupt the service. We will use reasonable care and skill in providing the service and take reasonable steps to explain significant changes or disruption.

We may change these terms to reflect changes to the service, the law or security requirements. Before you continue to use the affected service, we will show the revised terms, explain the change and ask you to accept them. Changes do not remove rights you already have. If you do not agree, you can stop using Wiggle and delete your account. You can read the legal documents and delete your account without accepting a revision.

Your feedback

If you send us a suggestion, a problem report or an idea, we may use it to improve Wiggle without payment or any other obligation to you, and we do not treat it as confidential. Please do not send us anything you want kept secret or that belongs to someone else.

Using Wiggle responsibly

Do not use Wiggle unlawfully, access information you are not authorised to see, interfere with its security or operation, or submit abusive material. If it is reasonably necessary to address misuse, security concerns or legal requirements, we may restrict an account. Unless it would compromise security or be unlawful, we will explain why and give you a way to contact us.

The app, service and branding belong to NRB Tech Ltd or its licensors. You may use the app for your personal household purposes under these terms and the applicable app-store licence. Third-party components keep their own licences, and these terms do not affect the rights those licences give.

Leaving Wiggle

You can disconnect a supplier or appliance, or delete your account, in Settings. Deleting your account never deletes anyone else's account. It does delete each household where you are the only owner, including a shared one. Before you confirm, the app names the households affected and the members who will lose access. Our Privacy Notice explains deletion in full.

We may close the free early-access service. Where practical, we will give reasonable notice and explain how you can get your information and delete your account.

Responsibility and your rights

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for a supplier's or manufacturer's independent actions or a fault we did not cause, but we remain responsible for our own handling of the service. Once you become aware of a problem, take reasonable steps to avoid or reduce a loss.

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be limited. Your statutory consumer rights are unaffected.

Questions and disputes

If you have a question or complaint, contact support@wiggle.energy and we will try to resolve it fairly. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you keep the mandatory consumer protections and access to courts available where you live.