Connected services

Version 2026-10-22

Say that, if an owner allows it, Wiggle sends Octopus the smart-charging changes a household member asks for, and receives each smart-charging car's details.

This list names each outside service Wiggle can connect for your household, and what Wiggle sends to it and receives from it. Wiggle connects a service only when a household owner asks it to. The Wiggle App Privacy Notice explains how we use this information, our lawful basis and your rights. When we add or change a service, we publish a new version of this list; earlier versions stay available. Questions about a service go to support@wiggle.energy.

Octopus Energy

Your energy supplier, Octopus Energy Ltd, in the UK. It is an independent controller of your supplier account under its own privacy notice at octopus.energy/policies/privacy-policy.

Wiggle sends: requests made with the Octopus API key an owner of the home gives us. They read that account. If an owner of the home has allowed it, they also send the smart-charging changes a household member asks for: start or cancel a boost charge for a car, and change a car's target charge and ready-by times. Wiggle does not change your Octopus account or tariff.

Wiggle receives: account, property and meter details, tariffs, readings, billing information, smart-charging plans, each smart-charging car's make, model, charge level and charging settings, and whether Octopus accepted each change.

Enode

Enode AS, in Norway, the device-connection service Wiggle uses to link appliances from many manufacturers. You sign in to the manufacturer in Enode's linking screen. Enode is Wiggle's processor: it uses this information only on Wiggle's instructions. Its privacy notice is at enode.com/privacy-policy.

Wiggle sends: an identifier Wiggle creates for your household, the appliance type and manufacturer you choose, and the changes a household member asks for.

Wiggle receives: the appliances you link, their readings and settings, and whether each requested change happened.

Where: Norway, in the European Economic Area, which UK adequacy regulations cover.

AlphaESS

Alpha ESS Co., Ltd., of Nantong, Jiangsu, China, the manufacturer of AlphaESS home batteries and inverters, connected directly. It is an independent controller of its own accounts and services under its own privacy notice at alphaess.com/privacy-policy. Its representative in the European Union is Alpha ESS Europe GmbH, Langen, Germany, and its data protection contact is europe@alpha-ess.de.

Wiggle sends: the system's serial number and CheckCode, the verification code AlphaESS emails to the system's registered owner, and requests to read the system.

Wiggle receives: the system's model and battery capacity, its battery charge, and its solar, home, grid and battery power.

How it connects: AlphaESS emails a verification code to the system's registered owner, who enters it in the app. Wiggle then reads the system's current power about once a minute, and its recent readings about once an hour.

Wiggle keeps: the serial number while the connection is waiting or active, and never the CheckCode or the verification code. When you disconnect, Wiggle deletes the serial number once AlphaESS has removed its access. When a household is erased, Wiggle keeps the serial number until AlphaESS has removed its access, and deletes it 30 days after that.

Where: AlphaESS is based in China and says it stores its customers' data on Microsoft Azure servers in Singapore. Wiggle's requests currently reach its servers in Germany. No UK adequacy regulation or transfer agreement covers this, so Wiggle sends these details only with the explicit consent the owner gives on the connection screen. The risks: the law in China and Singapore may protect this information less than UK law, authorities there may be able to see it, and you may find your data rights harder to use. Disconnecting the system withdraws your consent.

Agreement: I agree to Wiggle sending this system's serial number, CheckCode and verification code to AlphaESS, and asking it for the system's readings, knowing the risks above.

Sigenergy

Sigenergy Technology Co., Ltd., of Shanghai, China, the manufacturer of Sigenergy home batteries and inverters, connected directly. It is an independent controller of its own accounts and services, including the mySigen app, under its own privacy notice at sigenergy.com/en/index/privacy. Its developer privacy policy, at developer.sigencloud.com/developer/privacy, names legal@sigenergy.com as its data protection contact.

Wiggle sends: the system ID an owner of the home enters, a request that Sigenergy email the system's registered owner to approve Wiggle's access, requests to read the system, and, when you disconnect, a request to remove that access.

Wiggle receives: whether the owner has approved, the system's time zone and status, its solar and battery capacity, its devices' rated power and capacity, its battery charge, and its solar, home, grid and battery power. Sigenergy's list of approved systems also gives each system's name and address, which Wiggle does not keep.

How it connects: Sigenergy emails the system's registered owner a request to approve Wiggle's access, and the owner approves it in that email. Wiggle then reads the system's current power about every five minutes, and its recent readings about once an hour.

Wiggle keeps: the system ID while the connection is waiting for approval or active, and for 30 days after Sigenergy has removed Wiggle's access, whether you disconnect or the household is erased. If the owner approves an earlier request in that time, Wiggle uses the system ID to remove that access again.

Where: Sigenergy is based in China, and its developer privacy policy says it may transfer personal data to China for processing. Wiggle's requests currently reach servers in Frankfurt, Germany, that Amazon Web Services runs for it. No UK adequacy regulation or transfer agreement covers this, so Wiggle sends these details only with the explicit consent the owner gives on the connection screen. The risks: the law in China may protect this information less than UK law, authorities there may be able to see it, and you may find your data rights harder to use. Disconnecting the system withdraws your consent.

Agreement: I agree to Wiggle sending this system's ID to Sigenergy, asking Sigenergy to email the system's owner for approval, and asking it for the system's readings, knowing the risks above.